Refunds & Cancellation

Last updated: August 13, 2026

Gym subscriptions (what we charge)

Athlete Runtime is billed to gyms as a monthly subscription that renews automatically. A gym can cancel at any time by emailing support@athleteruntime.com; cancellation takes effect at the end of the current billing period, and the gym keeps full access until then. We don’t prorate partial months, but we promptly refund duplicate charges, charges made after a confirmed cancellation, and billing errors. If we materially fail to provide the Service during a billing period, ask us — we’d rather refund a month than argue about one.

Member payments (what your gym charges)

Memberships, class credits, and point-of-sale purchases bought through the platform are payments to your gym, on your gym’s terms — the gym sets its own refund and make-up policies. Ask your gym first; refunds of those charges are issued by the gym through the platform. If you can’t reach your gym or believe a charge is wrong, contact support@athleteruntime.com and we will help route it.

Disputed charges

If you don’t recognize a charge — ours appear as ATHLETERUNTIME on card statements — contact us before disputing it with your bank. Most surprises are a gym membership renewal, and we can resolve those faster than a chargeback can.

How refunds arrive

Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on the bank.